The Bronx Lebanon Department of Family Medicine prides itself on the safety of its patients and staff. Helping us make strides with this endeavor we have recently implemented the Crisis Prevention Institute's Nonviolent Crisis Intervention® program. Two of our Behavioral Science Instructors, Faith Herring, LMSW and Marisa Lelia, LMSW, MA, have been trained as certified instructors in order to be able to train all department staff in this valuable method of crisis intervention. The program’s core focus centers on the Care, Welfare, Safety, and Security SM of everyone involved in a crisis situation, patient and staff alike. The program’s proven strategies give health care providers the skills to safely and effectively respond to anxious, hostile, or violent behavior without impeding on the responsibilities of patient care. The most important aspect of these strategies is learning how to recognize and defuse possibly challenging patients or situations before they escalate. |