Highlighting Success

posted Jan 14, 2016, 7:55 AM by Blh Webber   [ updated Jan 14, 2016, 7:55 AM by Site Managers ]
In early 2015 a man carrying a single suitcase walked into the Wellness Clinic at Bronx-Lebanon Hospital as a final resort. He was hoping to check into the Bronx-Lebanon Life Recovery Program. But after traveling first to the wrong location and having to spend the last of his change on a second bus ride, he was given bad news: the clinic was closed. Wellness had shut down at midday as it always does once a month for team meetings and the place was nearly vacant. He pleaded his case, but to no avail. 

The man was told his best option was to return early the next day to guarantee himself a bed in the morning. He had no money and no place to stay, waiting for morning was not an option. Feeling hopeless, he spotted a gentleman in the clinic who appeared to be some type of manager or supervisor. The man introduced himself to this person asking once again if there was any doctor who he could see. The manager, Mike, politely responded there were no providers in clinic and he should return tomorrow morning. With no plan B, the man could not accept this as a final answer and asked to speak with Mike privately. 

Once alone, the man shared with Mike his entire story beginning several years back when his problems first occurred and concluding with how he got into his current state. Upon hearing this man’s story, Mike knew he needed assistance that could not wait until the following day. Mike made his way to the back exam room area, informing the patient to wait in his office. When Mike returned with the news that he would be seen immediately, the man was ecstatic and forever grateful. He thanked Mike, registered, saw the doctor, was given medical clearance, and checked into Life Recovery across the street.
Not until 6 months later was it realized  how much Mike and the clinic staff had helped this man. As it turned out, the man checked into Life Recovery and also admitted himself into the Substance and Abuse Program. The man devoted himself to the program, not only graduating on time but excelling throughout the process. As graduation approached the man was offered the honor of being the Graduate Speaker. 

A few days before graduation he returned to the Wellness Clinic and asked Mike if he was able to attend the event at the end of the week. Mike said he would make every effort to do so, and come Friday morning he was sitting in the audience listening to his patient's story as the man gave the Graduate Speaker Address.  Of course Mike had heard this story before, but this version included a new chapter.  A chapter where the man, with help from the dedicated staff of the Wellness Clinc, had been accepted into a life changing program.  Since finishing the program, the man visits the Wellness Clinic for his monthly appointments, and each visit he seeks out Mike for a hello and an additional thank you for saving his life.