2011 Department Meeting

posted Jan 21, 2014, 1:20 PM by Blh Webber   [ updated Jan 21, 2014, 1:38 PM ]
The entire Department of Family Medicine, comprised of 5 outpatient clinical sites, an inpatient floor and an administrative team, gathered for the 2011 Department Meeting on December 7th.  Chairman Doug Reich, MD outlined the journey taken by Family Medicine 6 years ago to become one of the best departments.  Procedures were reviewed and internal changes were made; the Wellness Clinic was added, patients were discharged earlier and the length of inpatient stays were reduced.  In addition, research efforts were launched, new projects were developed and community networking and outreach began.

Dr. Reich offered that the next effort of the department is to be recognized as a regional leader in Primary Care.  He expressed "We need to deliver patient satisfaction to every patient that walks through the door, everyday, one patient at a time.  We need to make patients feel welcome, happy and satisfied."   Initiatives like the Chronic Care Model coupled with quality of care, will undoubtedly help us achieve this goal.

Staff are internalizing the mantra that Family Medicine's mission is "Quality of Care" and they are now strategizing how they can work better together to reach out to all patients navigating the health care system and provide patients with positive outcomes.